Agile Employee Experience (EX) Course

In the current BANI environment (fragile, anxious, non-linear and incomprehensible) every company seeks the sustainability of its business, but are we really making the right decisions and strategies for this? We will delve into an innovative management framework, learning about the different ingredients that make this theory a simple, agile and valuable practice.

Employee Experience is defined as a set of psychocognitive feelings about the experiential benefits of work. With a methodology based on Visual Thinking, we give you the appropriate tools to make the current diagnosis of everything that a person observes, feels and experiences in your company. We'll show you how to identify your teams' moments of truth and pain points. You will learn how to help your organization put people at the center of your management model with a dual approach: short and long term. The focus is the employee experience (EX) as a lever for growth and adaptation to new contexts of your teams and organization. The EX model enables organizations to quickly adapt to change, seize opportunities, and stay ahead in rapidly changing industries. Open the way to new levels of productivity and organizational performance.

We know that taking care of people makes companies more resilient, more competitive, more innovative and more profitable.

EX -> Engagement -> Productivity -> ROI

Discover the model that makes your life easier and increases the performance of your equipment.

'Start with your team, if you treat them well, your clients return and make the property happy'

OBJECTIVES :

How can I stop turnover in my company? How do I make my teams resilient and agile? How can I attract the best talent to my project? How can I retain the best profiles? How can I integrate the different HR processes? How do I encourage creativity and productivity at the same time?

MODULES:

1.- PEOPLE CENTRIC CULTURE

• Current Context and People-Centric Culture
• Origin: Customer Experience (CX) and Employee Experience (EX)

2.- EX vs TRADITIONAL TOOLS

• Differences versus other surveys: Climate

3.- EX AS A MANAGEMENT MODEL

• Symbiosis EX – CX
• Focus: Short and long term
• Integrative management model: Integrate your HR areas

4.- WHAT IS THE EMPLOYEE JOURNEY + EJM

• Employee life cycle
• Employee Journey Map Matrix
• Employee Journey Map: Roadmap

5.- EX ANALYTICS

• Quantitative and qualitative data: Reliability and validity
• EX Analytics Design
• eNPS: Overall and Stage Metrics

6.- OUR PROCESS

• Employee Persona: What are the different types of employees in our organization? How does each segment experience the employee life cycle?
• EX as-is: What do we know about the experience of our collaborators? What are your most common concerns? What needs do they have?
• EX to-be: What really matters to our team? What trip do we want to offer?
• AgileEX Solution: What EX do we want to generate? What are the next steps? What is priority? What has the greatest impact? What is our strategy?

7.- RESULTS: PHOTO FINISH

• EX Diagnostics – Solution: Touchpoints and Insights
• Visual Report: Making agile and valuable decisions

8.- IMPACT OF EX ON THE BUSINESS

• What is the ROI of the EX model in your business?

The dynamics of the two sessions will be different from anything you have seen. We facilitate sessions from a team learning approach.

DIRECTED TO: Professionals in the people area, area management and entrepreneurs.

DOCUMENTATION : All attendees will be given a document that includes the resources used in the sessions for the proper use of the course and its subsequent monitoring. In addition, a document will be delivered with recommendations for relevant readings, as well as complementary material for those who want to delve deeper into the topic.

PLACES : Maximum 20

DAYS, TIME AND PLACE : September 18 and 19 from 3:30 p.m. to 6:30 p.m. (3 hours each session), 6 hours in total. The course will be taught online.

COST : 199 Euros (VAT INCLUDED).

REGISTRATION :
1. Pre-register at the top of this page
2. Send an email with the WS4 concept to: formacion@ceei.net and we will send you the steps to follow.

Registration in CEEI